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Information Communication Technician

Level 3

IT Support Technician header image of a woman using a laptop with a notebook and pen on the desk beside her
Length of course
12 Months + EPA
EPAO
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The Level 3 Information Communication Technician (ICT) apprenticeship from Velocity Academy is designed to equip learners with the foundational and specialist IT support skills required in modern digital environments. Over a 12-month training period plus End-Point Assessment, apprentices are immersed in core computing principles, cybersecurity, virtualisation, and cloud infrastructure, with the option to specialise in areas like networking, AI, data, or customer engagement.

Delivered through live tutor-led online classes, LinkedIn Learning access, and 1:1 coaching, the programme blends theoretical understanding with practical application. Apprentices develop the knowledge, behaviours, and confidence to deliver frontline IT support, implement secure infrastructure solutions, and respond to evolving business technology needs.

With an emphasis on real-world scenarios, structured support, and industry-aligned modules, this apprenticeship lays the groundwork for a successful career in IT, networking, or digital communications.

Enquire About The Information Communication Technician Apprenticeship
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BUD LMS Platform

Your progress will be continually assessed using our online programme management system, Bud. Here, you will upload work and log your OTJ hours.
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Classes

Online live classes to attend during this apprenticeship. Hosted through our highly rated teaching environment by Ofsted.
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Coaching

1-1 coaching calls scheduled every 3 weeks with your dedicated skills coach. Employers are requested to attend at least 1 call every 9 weeks.
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LinkedIn Learning​

Free access to LinkedIn Learning for over 13,000 on-demand, online courses during your apprenticeship training.
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Personal Development​

Access to our highly rated Personal Development Learning Path to develop the apprentice’s soft skills during their apprenticeship training.
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Portfolio Submissions​

This apprenticeship is formatively assessed through portfolio submissions throughout the practical training period.

Available Pathways

Download The Information Communication Technician Brochure

Learning Journey

Module 1

This module builds core competence across end‑user and enterprise IT. Learners explore hardware and operating system fundamentals; peripherals and printers; networking devices, topologies, IP addressing, and subnetting. It embeds cybersecurity foundations and responsible AI concepts, alongside essential legislation and GDPR compliance — preparing learners to operate securely, efficiently, and ethically.

Topics Covered

  • Hardware Fundamentals
  • Operating System Fundamentals
  • Networking – Devices and Topologies
  • Legislation and GDPR
  • Peripherals and Printers
  • Networking – IP and Subnetting
  • Cybersecurity Foundations
  • AI Foundations
Live Classes: 10 Sessions

Module 2

This module develops practical skills to keep systems reliable and secure. Learners apply preventative maintenance, structured troubleshooting, and basic scripting to automate tasks and improve network performance. It covers business continuity and disaster recovery planning, core cyber security principles and common cyber attacks, plus effective helpdesk and ticketing workflows for responsive support.

Topics Covered

  • Preventative Maintenance
  • Troubleshooting
  • Scripting
  • Network Performance
  • Business Continuity and Disaster Recovery
  • Cyber Security
  • Cyber Attacks
  • Helpdesk and Ticketing
Live Classes: 7 Sessions

Module 3

This module builds applied knowledge across modern infrastructure. Learners cover virtualisation and cloud fundamentals; encryption, PKI, VPN, and AAA/RRAS; ports, protocols, and managing applications and services. It includes cloud security, structured test planning, and managing IT estates across the lifecycle, with development methodologies aligning change to reliable, secure operations.

Topics Covered

  • Virtualisation Fundamentals
  • Cloud Fundamentals
  • Encryption Fundamentals
  • PKI, VPN and AAA/RRAS
  • Test Plans
  • Managing IT Estates
  • Applications and Services
  • Cloud Security
  • Ports and Protocols
  • IT Lifecycle and Development Methodologies
Live Classes: 7 Sessions

Module 4

This module offers learners the opportunity to tailor their learning by selecting one specialist subject that best aligns with their role and organisational needs. Pathway options include Cybersecurity, Networking, Artificial Intelligence, Customer Engagement, Data, or Cloud Computing fundamentals. Learners can also pursue recognised certifications such as ISC² Certified in Cybersecurity or AWS Artificial Intelligence Practitioner* — supporting focused development and career progression in their chosen field.

Topics Covered

  • Introduction to Cybersecurity
  • Networking Basics
  • Artificial Intelligence Fundamentals
  • Customer Engagement Fundamentals
  • Cybersecurity Fundamentals
  • Data Fundamentals
  • Cloud Computing Fundamentals
  • ISC² Certified in Cybersecurity
  • AWS Artificial Intelligence Practitioner*

*AWS Artificial Intelligence Practitioner exam comes at an additional cost.

Live Classes: 7 Sessions

End Point Assessment
(3 Months)

At the end of the apprenticeship practical period (with Velocity), the apprentice will then complete their final assessments with the EPAO. These assessments consist of:

  • Professional Discussion
  • Project Report with Questions

Enquire about the Information Communication Technician Apprenticeship